Where Two Worlds Collide

Drawing on decades of combined experience in restaurant operations and enterprise data systems, the founding team set out to close a gap the industry had long ignored.

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Thiago Costa brings over two decades of experience in fine dining and operational leadership, where he mastered the intersection of guest experience, profitability, and team performance. Known for transforming underperforming operations into high-efficiency, high-culture environments, his leadership philosophy is grounded in precision, accountability, and innovation. At PulseCheck, Thiago leads product vision and strategic growth, shaping a platform that reflects both the operational rigor of enterprise systems and the heart of true hospitality.

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Thiago Costa

Co-Founder & Chief Executive Officer | Product Vision & Industry Innovation

Rooted in both science and service, Mary’s career reflects a passion for transforming how teams communicate, perform, and grow within the fast-paced world of hospitality. She masterfully pairs human insight with operational strategy. Her expertise lies in translating complex industry challenges into scalable systems that enhance clarity, communication, and culture. As COO, she oversees organizational strategy, brand direction, and client success, ensuring every facet of PulseCheck upholds its mission to merge data intelligence with the human side of hospitality.

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Mary Carmichael

Co-Founder & Chief Operating Officer | Brand, Strategy & Experience

PulseCheck AI’s data architecture was engineered in collaboration with Data Integrity Solutions, a Tampa-based firm specializing in enterprise data governance and information management. Ken Graham, Founder & CEO, is a recognized leader in enterprise data architecture and information governance, bringing over two decades of experience designing and implementing large-scale systems across several industries. His published work on information integrity and data management principles continues to shape industry standards and anchors PulseCheck’s commitment to delivering insights that are not only intelligent, but undeniably reliable.

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Ken Graham

Strategic Advisor | Data Architecture and Governance